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Last updated October 12, 2019 

 

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. We will not accept any returns on products that have been opened or had the security seal broken.

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with the return form provided, and mail your return to the following address:

 

GreenVine CBD

Attn: Returns

3338-L1 Country Club Rd PMB136  

Valdosta, GA 31605  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

229-292-3054 

[email protected] 

 

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